Customer Service Telecenter Agent - Alam Sutera (Contract)

Kickstart or advance your career in customer service and call center operations with PT Mitra Solusi Lelang as a Telecenter Agent in the vibrant Alam Sutera area of Tangerang, Banten! This is a fantastic opportunity to work for a company that is at the forefront of the auction industry, providing innovative solutions to clients across Indonesia. In this role, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. With a competitive salary of Rp 4000000 - Rp 5000000 per month, you'll have the chance to grow and develop your skills in a dynamic and supportive environment.

As a Telecenter Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer issues efficiently. You will work with a variety of tools and software, including CRM systems, call center software, and communication platforms. This role is perfect for those looking to gain hands-on experience in customer service and call center operations, with the potential for career advancement within the company.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction and service excellence.
• Provide accurate and timely information to customers regarding auction processes and services.
• Resolve customer issues and complaints efficiently and professionally.
• Update customer information in the CRM system and maintain accurate records.
• Collaborate with the team to ensure high-quality service standards are met.
• Participate in training and development programs to enhance skills and knowledge.
• Adhere to company policies and procedures, including data privacy and security guidelines.
• Work within the agreed service level agreements (SLAs) to ensure customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or call center operations.
• Proven track record of delivering excellent customer service and resolving customer issues.
• Strong communication skills, both verbal and written, in Bahasa Indonesia.
• Familiarity with CRM systems and call center software is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations as required.
• Valid SIM card and reliable transportation.
• Ability to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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