Customer Service Associate - Mastro Luxe

Join Mastro Luxe, a leading name in premium customer experiences, as a Customer Service Associate in the vibrant heart of Kemayoran, Jakarta Raya. This is your opportunity to be the voice of excellence, delivering world-class service to our valued guests. At Mastro Luxe, we believe that every interaction is a chance to create lasting impressions and build strong relationships. As a Customer Service Associate, you'll be at the forefront of this mission, ensuring that our guests feel valued and understood.

In this role, you'll handle a variety of customer service tasks, from answering inquiries to resolving complaints, all while maintaining a friendly and professional demeanor. You'll use our in-house Customer Relationship Management (CRM) system, ServiceNow, to track and manage customer interactions efficiently. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional service.

Mastro Luxe is not just a company; it's a community of dedicated professionals who are committed to excellence. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. If you're ready to take your customer service skills to the next level, we invite you to apply and become part of our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions
• Use ServiceNow CRM to log and track customer interactions
• Maintain a high level of customer satisfaction by providing timely and accurate responses
• Assist in resolving customer issues and escalating complex problems to the appropriate departments
• Stay updated with company policies and procedures to ensure consistent service delivery
• Contribute to the team's performance metrics and service level agreements
• Participate in training and development programs to enhance your skills and knowledge
• Promote a positive and professional image of the company to all customers

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles
• Proven ability to handle high-volume customer interactions with a smile
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in using ServiceNow CRM or similar customer service software
• Bachelor's degree in Business Administration, Communications, or a related field
• Fluent in both written and spoken Indonesian
• Ability to work well in a team environment and adapt to a fast-paced setting

🛠️ Keahlian

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