Customer Care Consultant - Inbound (Telco Project)

Join Brandt International as a Customer Care Consultant and become part of an exciting Telco project dedicated to delivering exceptional customer service. In this dynamic role, you will serve as the first point of contact for customers, providing prompt and accurate assistance via phone and email. Located in the vibrant city of Canggu, Bali, you'll be part of a team that thrives in a fast-paced environment, ensuring customer satisfaction is at the forefront of everything we do.

As a Customer Care Consultant, you will handle a high volume of customer inquiries, resolve issues efficiently, and ensure a seamless customer experience. This role offers a unique opportunity to grow within a reputable company, with access to ongoing training and development programs. If you are passionate about customer service and eager to make a difference, Brandt International is the place for you.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone and email, ensuring high levels of customer satisfaction.
• Handle a high volume of customer calls and emails, demonstrating excellent communication and problem-solving skills.
• Provide accurate and timely information to customers, utilizing company databases and CRM systems.
• Document customer interactions and follow up to ensure all issues are resolved to the customer's satisfaction.
• Collaborate with the sales and technical support teams to provide comprehensive customer support.
• Monitor and improve customer service metrics, ensuring adherence to service level agreements.
• Participate in ongoing training and development programs to enhance your customer service skills.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the telecommunications industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Good knowledge of English, both spoken and written.
• Ability to work independently and as part of a team.
• Familiarity with basic telecommunication concepts and terminology.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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